Shipping & Returns

 

SHIPPING POLICY:

All orders are processed within 10-14 business days (excluding weekends and holidays) after receiving your order confirmation email. ALL items are custom made, so processing times include the time to create and make your item.  You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at sweetteesbycarlye@gmail.com with your name and order number, and we will look into it for you.

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RETURN/REFUND/EXCHANGE POLICY:

We have a 30-day return policy, which means you have 30 days after RECEIVING your item to request a return.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  We do not accepts returns for custom items (items that have been specially designed or a name or any custom information has been added to it) unless there is a defect in the item.

Please take a moment to read through our policy guidelines outlined below.

 

Initiating a Return:
To start a return, you can contact customer service at sweetteesbycarlye@gmail.com.  After processing your return, a prepaid shipping label will be issued for your return.  This label will be sent to you via email for you to print and affix to your return package.

 

Return Window and Delivery Timescales:
We understand the importance of a fair returns window. Therefore, our returns policy ensures that the return, refund, or exchange window will not expire before you receive the item.  You have 30-days to initiate a return, which means you have 30 days after RECEIVING your item to request a return.

 

Processing Timescales:
Returns Processing: Once your return request is approved (this usually takes up to 5-7 business days), we will provide you with instructions on how to return the item.

 

Inspection and Verification:
Upon receiving the returned item, our team will inspect and verify its condition. This process usually takes 7 business days.

 

Refund/Exchange:
After the inspection is complete, we will process your requested refund on the same day or exchange. Refunds will be issued using the same payment method used during purchase, and exchanges will be processed promptly to ensure you receive your desired item as quickly as possible.

Please note: Refunds can take up to 3-5 business days to show in your account. This is the banks process not our own.

 

Conditions for Returns:
Items must be in their original condition, unused, and free from any damage or wear. The item should be accompanied by all original packaging, including tags, labels, and accessories.

Customized or personalized items may not be eligible for return unless there is a manufacturing defect.

 

Non-Returnable Items:
The following items are generally not eligible for return unless they are faulty or defective: 

-Personalized or customized items.
-Items showing signs of misuse, damage, or wear and tear.

 

Contact Us:
Customer Service: sweetteesbycarlye@gmail.com.